FAQ

Signing up is quick. Choose "Sign Up," enter your details, and follow the prompts to confirm your account. RealPrize Casino requires phone verification—this is especially important because it helps protect accounts from misuse and is needed to receive certain promos (including the no-deposit sign-up reward). After registration, you'll be able to access your wallet, coin store, and game lobby right away. If you plan to redeem prizes later, make sure the personal details you enter are accurate and consistent (name, address, date of birth). That saves time when verification (KYC) is required for redemption. If you ever get stuck during sign-up, the fastest route is usually live chat, and you can also reach support at support@realprize.com.

New eligible players can receive a No Deposit Welcome Bonus: 100,000 Gold Coins (GC) + 2 Sweeps Coins (SC). It's designed to let you jump into games immediately without making a purchase. Activation is automatic after you register and complete phone verification. Once credited, you can use GC for standard play and SC for play that can potentially become redeemable after meeting the playthrough requirement. Important notes: eligibility is USA only, and certain states are excluded. Also, SC may expire after 60 days of inactivity, so logging in and playing regularly helps you keep your balance active.

RealPrize Casino's standard no-deposit sign-up reward is typically automatic after registration and phone verification, so in most cases you won't need a code for that specific offer. However, some promotions (especially referral-related) can involve a code or a unique link. If you see a field for a promo code during sign-up or in the coin store, enter it exactly as provided—codes can be case-sensitive and may have time or eligibility limits. If a code doesn't apply, double-check state eligibility, confirm you haven't already used a similar offer, and make sure you're not using more than one account (duplicate accounts can cause promos to be removed).

RealPrize Casino promotes a 100% Matchup welcome-style offer, and your best path to current details is the on-site promo area tied to your account (since availability and packaging can vary). In many cases, welcome value is delivered through discounted first-purchase packages and/or boosted coin bundles.

RealPrize Casino may offer a First Purchase Discount that can award up to 625,000 GC + 125 Free SC + 1,250 VIP Points, depending on the package you choose. Example bundles can include: Option A: 350,000 GC + 70 Free SC + 700 VIP Points (around $35). Option B: 575,000 GC + 105 Free SC + 1,000 VIP Points. This offer is typically manual opt-in, meaning you'll select the eligible package inside the coin store. Once your transaction is approved, the bonus is usually credited instantly. Free SC from purchase promos generally carries a 1x playthrough before it becomes redeemable, so you can track progress through normal gameplay.

Daily rewards are a simple way to keep your balance growing. RealPrize Casino's Daily Login Reward can start around 5,000 GC + 0.30 SC per day, and it can increase with VIP tiers (reported up to 20,000 GC + 4 SC at top tiers). You must claim it every 24 hours—it isn't always automatic. Log in, look for the daily bonus prompt, and hit "Claim." If you miss a day, you may reset a streak depending on the current promo rules. Since SC can expire after extended inactivity (commonly 60 days), daily logins also help keep your account active.

RealPrize Casino's Refer-A-Friend program can award up to 200,000 GC + 70 SC per qualified referral. The key detail: your friend must sign up using your unique referral link, and they generally need to make a qualifying purchase for the referral to count. Once the referral is verified as qualified, the bonus is credited to your account according to the promo terms. As with other SC promos, a 1x playthrough typically applies to SC before it becomes redeemable. Keep it clean: one account per player. Attempting to self-refer or create duplicate accounts can lead to forfeited bonuses and account restrictions.

RealPrize Casino supports USD and commonly offers multiple payment options, including ACH, Bank Transfer, Visa, MasterCard, and PayPal. Availability can depend on your location and your payment provider's rules. If a payment method fails, it's often due to bank restrictions, mismatched billing details, or verification flags. Try another method, confirm your billing address matches your bank/card records, and ensure your account details are accurate. For the smoothest experience, complete verification details early—especially if you plan to redeem later.

When you play with Sweeps Coins (SC), you can potentially redeem eligible winnings once requirements are met and your account is verified. Key redemption rules include: Minimum redemption: typically 100 SC for cash prizes (about $100) and 45 SC for gift cards. Daily maximum: up to 10,000 SC (about $10,000) per day. Florida note: residents may have a $5,000 cap per spin/play (per current policy references). Before any redemption, you'll need to complete KYC verification. Also remember SC may expire after 60 days of inactivity, so don't leave an eligible balance untouched for too long.

A 1x wagering requirement on SC means you need to play through the SC amount one time before it can become redeemable. Example: if you receive 10 Free SC, you generally need to wager 10 SC total on eligible games. After that, the SC used and any resulting winnings can shift into a redeemable status (depending on the platform's wallet rules). In most cases, both slots and table games contribute fully toward that 1x requirement unless a specific promo states otherwise. The big advantage of 1x is clarity—you're not grinding through huge multipliers just to access your redemptions. If you're ever unsure, check the promo terms tied to the specific reward you claimed.

RealPrize Casino features a wide range of games—often including slots and table-style titles—from recognized studios such as NetEnt, Red Tiger Gaming, Relax Gaming, Playson, Kalamba Games, Booming Games, Swintt, and Iconic21. Game availability can vary by location and promotional rotation. If a specific title disappears, it's usually due to provider updates, maintenance, or regional availability rules—not a problem with your account. If you want a specific play style (high volatility slots, feature-heavy bonus rounds, or classic table vibes), try a few providers—each studio has its own pacing and design strengths.

Yes—RealPrize Casino is designed to work on mobile so you can play from your phone or tablet without needing a separate desktop setup. For the best results, keep your browser updated, enable cookies, and maintain a stable internet connection. If gameplay feels laggy, try closing background apps, switching from cellular to Wi-Fi (or vice versa), and clearing your browser cache. Many loading issues are device-memory or connection related and resolve quickly with a refresh.

Verification helps protect players and keeps redemptions compliant and secure. RealPrize Casino typically requires phone verification early (including for the no-deposit welcome reward), and full KYC before you can redeem prizes. KYC commonly involves confirming your identity and details—so your name, address, and date of birth should match your documents. Submitting clear, readable images and making sure your account information is accurate can speed things up. Avoid creating multiple accounts or using inconsistent details. Those are the biggest triggers for delays, promo removal, or redemption holds.

If you need help, RealPrize Casino offers support through live chat, an FAQ section, and email. For account-specific issues (verification, payments, or promo questions), email is useful because you can include details and screenshots. The support email is support@realprize.com. For quicker resolutions, include: your account email/username, the exact issue, any error message text, the device/browser you're using, and the time it happened. That helps support identify patterns and fix problems faster.