Terms and Conditions

These conditions of use explain the main rules that apply when you access or use RealPrize Casino’s website, create or use a player account, play games, participate in promotions, and use any related services we make available.

By visiting the site, registering an account, or using any part of the platform, you agree to follow these platform rules. They are written to set clear expectations around rights, responsibilities, and common situations that can come up during account use, gameplay, payments, and promotions.

If you do not agree with these service terms, please do not use the website or create an account.

Adult-only access and location eligibility

RealPrize Casino is intended for adults only. You must be of legal gambling age in your jurisdiction (and at least 18 where applicable) to register and play.

It is your responsibility to make sure that accessing and using online casino-style services is lawful where you are located. We may restrict or block access in certain countries, states, or regions, and we may change availability over time.

In addition, some promotions or features may be limited based on location. For example, our sweepstakes-style coin promotions may be available only in eligible U.S. states, and availability can change as laws or internal policies change.

Setting up your account the right way

To use most features, you’ll need to register a player account. When you do, you agree that:

• The information you provide is accurate, complete, and kept up to date.
• Your account is registered in your own legal name.
• You will not create more than one account unless we explicitly allow it.
• You will not use another person’s account or let anyone else use yours.

We may refuse, limit, or close an account where we reasonably believe the registration information is false, misleading, incomplete, or connected to restricted conduct.

Verification checks (KYC) and supporting documents

To protect players and the platform, we may ask for verification at registration, when you request a prize redemption, or at other points where it is reasonable to do so. Verification can include requesting information or documents to confirm items such as:

• Identity and age
• Address or location
• Phone number ownership (for certain offers)
• Payment method ownership
• Other details needed to keep the account secure and compliant

If requested verification is not provided, cannot be confirmed, or appears inconsistent, we may restrict account features (such as withdrawals/redemptions or certain promotions) until the review is complete.

Keeping your account secure

You are responsible for protecting your login details and for all activity that happens through your account, whether or not you authorized it. Keep your password private, use a strong unique password, and contact support as soon as possible if you think your account has been accessed by someone else.

Player accounts are personal. They may not be shared, transferred, sold, or used on behalf of another person.

Deposits, withdrawals, and how balances work

RealPrize Casino may offer multiple payment methods, which can include ACH, Bank Transfer, Visa, MasterCard, and PayPal depending on availability and eligibility. Payment options, processing times, fees, and limits can vary by method, location, and account status, and may change over time.

When you request a withdrawal or prize redemption, the request may be reviewed before it is approved. We may apply reasonable checks to help prevent fraud, chargeback abuse, or misuse of the platform, and to confirm that verification requirements have been satisfied.

Account balances can include different types of coins or credits where applicable. If you see a balance you believe is incorrect, contact support promptly so it can be reviewed.

Bonus offers and promo rules that matter

From time to time, RealPrize Casino may offer bonuses, free coins, free spins, login rewards, referral rewards, or other promotions. These offers are usually governed by additional bonus terms that apply alongside these site terms.

Common conditions may include eligibility requirements, claim steps, time limits, gameplay restrictions, playthrough requirements, and maximum redemption or conversion limits where applicable. Always review the specific promo terms shown in the offer before you opt in or claim.

Some examples of promotion-related rules that may apply on RealPrize Casino include:

• Certain offers may require phone verification before they are credited.
• Sweeps Coins (SC) may require a 1x playthrough before they become redeemable, unless stated otherwise in the promotion.
• Sweeps Coins may expire after a period of inactivity (for example, 60 days), depending on the offer and account activity.
• Redemption limits may apply, such as daily caps and minimum redemption thresholds.
• Location eligibility can apply, including limitations in certain U.S. states.

If we reasonably believe a promotion is being misused (for example, through multiple accounts, coordinated play, or other forms of bonus abuse), we may remove the promotional benefit and take appropriate account action as described below.

Game access, features, and service availability

We work to provide a stable, high-quality platform experience, but games and services may not always be available in every location, on every device, or at every moment.

Availability can be affected by maintenance, software updates, third-party provider issues, device compatibility, or technical interruptions. We may add, remove, suspend, or limit games, features, or promotions at any time, including for compliance or operational reasons.

Fair play standards and prohibited behavior

Using RealPrize Casino means playing fairly and using the platform for lawful, personal entertainment purposes. You agree not to:

• Use the site for unlawful activity or in a way that violates applicable rules in your location
• Provide false information or impersonate another person
• Engage in fraud, collusion, or coordinated play intended to gain an unfair advantage
• Abuse chargebacks, payment reversals, or payment disputes
• Exploit promotions in bad faith (including multi-accounting or referral manipulation)
• Attempt to interfere with the platform, games, or security features
• Use bots, scripts, automation, or unauthorized software to play or access the service
• Share your account, sell it, transfer it, or use it on behalf of someone else

These examples are not exhaustive. If behavior undermines fairness, security, or compliance, it may be treated as a rule breach.

When we may restrict access, suspend features, or close an account

We aim to act reasonably and proportionately when issues arise. However, to protect players and the platform, RealPrize Casino may refuse service or apply restrictions when we reasonably believe that:

• These conditions of use or specific promo rules have been broken
• Verification is incomplete, inconsistent, or cannot be confirmed
• There are signs of fraud, account takeover, chargeback abuse, or bonus misuse
• Activity suggests the account is not being used by the registered player
• We must act to meet legal, security, or compliance obligations

Actions can include limiting gameplay, removing promotional benefits, withholding promotions pending review, freezing withdrawals/redemptions until checks are completed, or closing the account. Where appropriate, we may also void gameplay outcomes that were directly affected by prohibited conduct or obvious technical errors.

Mistakes, system errors, and interrupted sessions

From time to time, errors can happen - including display issues, incorrect balances, bonus crediting mistakes, game malfunctions, or interrupted sessions due to device or network problems.

If an obvious error occurs, we reserve the right to correct it and address related outcomes in a fair and reasonable way. This may include adjusting balances to reflect what should have occurred without the error, or voiding results that were clearly caused by a malfunction rather than normal gameplay.

If you notice something that looks wrong, stop play on the affected game or feature and contact support so it can be reviewed.

Responsible play and player protection

Gambling should be treated as entertainment, not as a way to make money. If playing stops being fun, we encourage you to take a break and use any available responsible gaming tools, limits, or self-exclusion options offered on the platform.

Additional information may be available on our Responsible Gaming page.

Ownership of the website and content

The website, brand elements, text, graphics, design, and software components are owned by RealPrize Casino or used under license. You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, except where allowed by law for personal, non-commercial use.

Third-party providers and linked services

Some parts of the platform may be provided by third parties, including game studios, payment providers, identity verification tools, and hosting or security services. Their availability and performance may be affected by their own operational limits and policies.

The site may also include links to third-party websites or services. RealPrize Casino does not control those sites and is not responsible for their content or practices.

Liability limits in plain language

RealPrize Casino is not responsible for losses or damages caused by factors outside our reasonable control, such as:

• Internet interruptions, device failures, or unsupported browsers/devices
• Errors caused by misuse of the service or user mistakes
• Delays or failures caused by third-party providers (such as payment networks)
• Events such as outages, natural disasters, or other force majeure circumstances

Nothing in these service terms limits rights that cannot legally be limited under applicable law.

“As is” and “as available” service - no constant availability promise

The website, games, and services are provided on an “as is” and “as available” basis. We do not promise uninterrupted access, error-free operation, or that every feature, game, promotion, or payment method will always be available in every location.

Updates to these conditions of use

We may update these account rules from time to time to reflect changes in the platform, security practices, promotions, or legal requirements. The latest version posted on the website will apply from the date it is published, unless we state otherwise.

We recommend checking this page periodically so you understand the current rules that apply to your use of RealPrize Casino.

Other policies you may need to review

These service terms should be read alongside other related policies and pages on the site, which may include:

• Privacy Policy
• Cookie Policy
• Bonus Terms or promotion-specific rules
• AML/KYC policy (where applicable)
• Responsible Gaming guidance

If there is a conflict between a promotion’s specific rules and these general platform rules, the promotion rules typically apply for that promotion, to the extent permitted.

Contacting RealPrize Casino support

If you have questions about these conditions of use or your account, you can reach our support team via live chat (where available), the FAQ section, or email at support@realprize.com.

Using RealPrize Casino means following these platform rules so everyone has a fair, secure experience. By continuing to access the site and use the services, you confirm that you understand and accept the current version of these terms.